FAQs

MOTO FEMMES FAQs

  • I would like to leave feedback or a review, how do I do this?
  • We love to hear from our Moto Femmes! If you want to let others know about your experience you can leave feedback on our Facebook page or Google. If you want to leave a review about a specific product then you can do this by visiting that product page on our website. If you prefer to give direct feedback then please write to us at customerhq@motofemmes.com.au

     

  • Do you have a store I can visit?
  • Moto Femmes is an online store, we pride ourselves on being able to provide products and service to customers all over Australia but we are so proud to now also have a showroom in Melbourne, Victoria. Our showroom address is 7 Easey Street, Collingwood VIC 3066, and we are open by appointment. To make an appointment simply email us at customerhq@motofemmes.com.au.

     

  • What if my item doesn’t fit?
  • Please visit our Shipping & Returns page for more information. We accept returns up to 30 days from date of purchase and offer full refunds.

     

  • How do I use a promotional code?
  • Simply enter your promotional code at checkout in the discount code section for your code to be applied to your purchase, if your code is valid. Only one code can be used per order.

     

  • What if my item is faulty?
  • We aim to provide all customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please email us straight away at customerhq@motofemmes.com.au showing photos of the fault and as much detail regarding the fault as possible. We will endeavour to get back to you within a couple of days to resolve the issue. Note that only faults reported within 30 days of purchase will be accepted and if the item has been unworn and in original condition.

     

  • How long will it take for my order to be delivered?
  • We will have your order sent out to you within a day or two of ordering excluding public holidays and closure over the holidays. Once the parcel has left our headquarters, it should take typically 2-4 working days for Australian cities but will be more for rural areas. International order delivery times will vary but typically take no more than 14 working days for delivery. If there are any delays with your delivery for any reason, we will be in touch to keep you updated.

     

  • Do I need to be home for my order to be delivered?
  • We use a mix of couriers and Australia Post for deliveries. If you have a specific request in regards to delivery such as “please leave behind the gate” then please put this in the notes section at check out so we can pass this information on to the delivery company. The couriers will typically allow you to arrange a different delivery date or alternatively they will leave a card with a nearby pick up location such as a newsagent. Australia Post will leave a card for you to pick up from the nearest post office. This can vary depending on the service used but we will always send you tracking details to follow your order. If you have any questions relating to a delivery please contact the courier company directly or email us at customerhq@motofemmes.com.au

     

  • Who do I contact if I’m having trouble ordering online?
  • Please email us at customerhq@motofemmes.com.au

     

  • I can’t find the email with the tracking details?
  • No order is sent without emailing through the tracking details so please be sure to check your Spam/Junk folder.

     

  • I emailed customerhq@motofemmes.com.au with a question but haven’t had a response?
  • Please be assured that we respond to every customer email so please be sure to check your Spam/Junk folder if you haven’t seen the reply.

     

  • What if something happens to my garment after I have worn it?
  • Ownership and risk of damage in the goods passes on to you upon delivery at your specific delivery address. If you damage your garment after wearing it such as a button falling off or the zip breaking because of wear and tear then we cannot accept these garments back for return or exchange. We recommend you take care with all buttons, hardware and the garments themselves to ensure longevity. You can also visit the Product Care page on our website of ways to keep your items in the best shape possible.

     

  • I have measured myself but I am between sizes, what size do I choose?
  • If in doubt go up a size! If you are in between sizes or are worried it will be too small then always go up to the larger size for the best fit and maximum comfort. You can also find specific sizing information on each product page which is specific to that product if you are unsure.

     

  • I am interested in doing a collaboration with or writing a blog post for Moto Femmes, who do I contact?
  • Great! Please contact us at customerhq@motofemmes.com.au and someone will get back to you with more details if we have openings in this space.